French version HERE.
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
All orders are packaged by ourselves in our little office in the south of France.
We try our best to process all orders within 5-6 business days of receipt but it can take longer during peak periods (holiday seasons, sales, etc...).
You'll receive a notification email with a tracking number once your order has shipped out.
Delivery can take longer during peak periods or if your parcel is being checked by customs. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
LATIN AMERICA* + SOUTH AFRICA
Please note that because of postal services in these countries being slow to handle and deliver parcels, we cannot guarantee that you will get it in the estimated delivery time. However, to avoid any trouble, all orders ship with a tracking, an insurance and your signature is required upon delivery.
So if there’s any issue, we should be able to make it right in a way or another, but please be patient and understanding.
*Includes Argentina, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, Uruguay, and Venezuela.